Dedicated technical account management and priority enterprise support

Enterprise physical security operations require predictable escalation pathways, proactive system oversight, and dedicated technical leadership. Verkada Support Plans provide large-scale organizations with a Named Support Contact (NSC)—a dedicated senior technical advisor who understands the customer's specific facility layout, network topography, access control policies, and compliance mandates across their entire global deployment.

Unlike standard tier-one helpdesk queues, Named Support Contact contracts establish a direct line to senior Verkada engineering teams. Your dedicated technical contact coordinates quarterly system health audits, monitors firmware release compatibility across deployed camera and access hardware, and facilitates expedited root-cause analysis for complex network or integration incidents. This dedicated operational guidance minimizes administrative overhead for internal IT and facilities teams.

Support plans attach at the organization tenant level, providing comprehensive coverage across all active Verkada hardware lines—including video security, access control, intrusion sensors, intercoms, and environmental monitoring. Available in 1-year, 3-year, 5-year, and 10-year contract terms, Named Support Contact agreements can be co-terminated with Command software licensing to ensure predictable budgeting and uninterrupted technical advocacy throughout the lifecycle of the system.