Buyer Help
Store Help & FAQ
Everything you need to order with confidence from the Harris Technology Services store — how buying online works, what to expect at checkout, and where to go when you need a person.
How to Order
- Find your product. Browse by product family, brand, or category — or use the search on the catalog page.
- Pick a configuration. Product pages open on a configuration you can buy today. Other configurations may be marked Add to quote — see the first FAQ below.
- Buy now, or build a quote. Buy now adds the item to your cart for immediate checkout. Add to quote workspace collects items into a quote request our team prices and confirms — the right route for configurations we don't sell self-service yet.
- Check out. Sign in with your work email, confirm quantities and ship-to, and pay securely through Stripe. Sales tax is calculated at checkout by Avalara.
- Track fulfillment. Your order appears under Orders with line-level status, and shipment tracking posts there as soon as the distributor or manufacturer confirms dispatch. Your proof of payment is the Stripe receipt emailed to your sign-in address.
Frequently Asked Questions
Which products can I buy directly online?
A reviewed set of SKUs is enabled for self-service purchase — those configurations show a live price and a Buy now control. Configurations we haven't cleared for self-service show Add to quote instead: request a quote and an HTS rep confirms pricing and availability before you commit. The store catalog is open for browsing either way.
How much does shipping cost?
Nothing — every order ships free to US addresses. See the shipping policy for how fulfillment and freight items work.
When will my order arrive?
Product pages show a delivery estimate grounded in current distributor stock for the configuration you select. Most hardware ships from regional distributor stock; tracking appears on your order page when dispatch is confirmed.
How do I pay?
Checkout accepts major payment cards through Stripe. Your card is authorized when you place the order and captured when fulfillment is confirmed — you are never charged before your order is in motion. Sales tax is computed at checkout by Avalara.
Where do I see my orders and invoices?
Sign in and open Orders for order history and line-level status. For invoices, receipts, or tax-exempt certificates, email billing support.
What is the return policy?
New, unopened hardware can be returned within 30 days of delivery with an RMA, and defective items are replaced under manufacturer warranty. Start a return from your order page or read the full returns & warranty policy.
Can I get help choosing products?
Yes — pre-sales engineering helps with sizing, specs, and BOMs. Use Get a quote to send a list, or email sales & engineering.
How do I reach a person?
The support page lists a direct mailbox for orders, returns, billing, licensing, and sales — or call 1-877-877-9080 Monday–Friday, 9:00 AM – 5:00 PM ET.
Still Stuck?
Tell us what you're trying to do and we'll point you in the right direction.