We're Here to Help
Store Support
Questions about an order, a return, an invoice, or a product you're considering? Reach the team that owns it directly — every mailbox below is monitored by HTS staff during support hours, and pre-tagged subject lines route your message to the right queue.
Support hours: Monday through Friday, 9:00 AM – 5:00 PM ET.
Contact the Right Team
Returns & RMA Support
Hardware warranty claims, return merchandise authorization (RMA), and replacements.
Email [email protected]Billing & Invoicing
Invoices, payment terms, receipts, remittance, and tax-exemption certificates.
Email [email protected]Renewals & Licensing
Cloud license coterming, renewals, expansion, and subscription management.
Email [email protected]Sales & Engineering
Pre-sales sizing, product specifications, BOM consultation, and quotes.
Email [email protected]Self-Service, Any Time
- Order status & tracking: sign in and open your orders list for live status on every line.
- Returns & warranty: start an RMA from the order page, or read the returns policy.
- Quick answers: the help & FAQ page covers ordering, payment, shipping, and quotes.
Prefer to Call or Write?
Harris Technology Services5 W Gay Street, Suite 202, West Chester, PA 19380
Toll-Free: 1-877-877-9080 · General contact form