Shipping Policy

Free Standard Shipping on Every Order

All store orders ship free of charge to addresses within the United States. Checkout totals your items plus sales tax and adds no shipping or handling fee.

• Coverage: US addresses, fulfilled through our authorized distributor network.
• No minimums: single-item orders ship free the same as multi-line orders.
• Commercial carriers: orders ship via the carrier best suited to the shipment (ground parcel by default).

How Orders Ship

HTS fulfills store orders by drop-shipping from our authorized distributor network or, for Verkada hardware and licences, directly from the manufacturer. Most orders begin distributor processing as soon as payment is confirmed, and many lines ship from regional stock.

• Delivery estimates: product pages show a grounded delivery estimate based on current regional-hub stock for the selected configuration.
• Tracking: shipment tracking appears on your order page as soon as the distributor or manufacturer confirms dispatch.
• Multi-line orders: lines fulfilled from different distributors may arrive in separate shipments at no extra cost.

Freight & Oversized Shipments

Some equipment — racks, large displays, bulk cable reels, and other oversized or heavy items — ships by freight rather than parcel. Freight deliveries (including liftgate service and job-site delivery) are arranged case-by-case with our orders team when you place your order; our team confirms timing, carrier, and any special delivery services with you before the order ships.

If you have a receiving constraint (no dock, limited access, scheduled job site), tell us before ordering and we will plan the delivery around it.

Shipping Questions

For order-specific shipping questions — tracking, address changes before dispatch, carrier issues, or damaged shipments — contact our orders team and include your order number.