Terms of Service

1. Order of Precedence & Agreement Hierarchy

To maintain commercial clarity across all engagements, conflicting terms between contractual instruments resolve in the following descending order of precedence:

1. Executed Master Services Agreement (MSA): A fully executed bilateral Master Services Agreement between customer and Harris Technology Services controls over quote-specific terms and these standard Terms of Service for all matters within its scope.
2. Quote or Statement of Work (SOW): The specific commercial parameters, bill of materials, project milestones, payment schedules, and scope definitions documented in an approved HTS Quote or SOW control over these standard Terms of Service.
3. Published Terms of Service: These published standard Terms of Service (currently v4.1) govern all storefront transactions, quotes, orders, and services in the absence of a contradictory executed MSA or approved SOW.

2. Electronic Signatures & ESIGN/UETA Consent

Harris Technology Services utilizes electronic signature and electronic record delivery as the primary acceptance mechanism across all transaction surfaces (including storefront checkout, portal quote acceptance, and agreement execution):

• Legal Validity: In accordance with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001 et seq.) and applicable state adoptions of the Uniform Electronic Transactions Act (UETA), checking an acceptance checkbox, typing your name, or applying a digital signature constitutes an electronic signature possessing the exact same legal force and effect as a handwritten pen-and-ink signature.
• Electronic Records: By transacting with HTS, you consent to conduct business electronically and receive invoices, order acknowledgments, fulfillment updates, and statutory notices in electronic format.
• Paper Copies: Customers may request a paper copy of any electronically executed agreement or transaction record at no charge by contacting [email protected].

3. Orders, Pricing & Payment Terms

All commercial orders are subject to server-side guardrail revalidation, credit authorization, and inventory confirmation prior to binding fulfillment:

• Prepaid Orders (Credit Card / ACH): Payment is authorized at the time of order submission. HTS captures payment only after fulfillment checks pass and distributor purchase orders are placed.
• Approved Net Terms (Invoicing): Qualified commercial customers with approved credit may transact on Net 30 terms from invoice date, requiring a valid purchase order (PO) number at checkout.
• Late Charges: Invoices outstanding beyond agreed payment terms are subject to a late charge of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower, plus reasonable collection costs and attorneys' fees.
• Returned Check Fee: A standard $35 processing fee applies to any returned check or rejected electronic funds transfer.

4. Hardware Returns & Restocking Fees

Commercial hardware returns are governed by our Returns & Hardware Warranty Policy:

• 30-Day Window: Unopened, uninstalled commercial hardware in pristine manufacturer packaging may be returned within 30 calendar days of confirmed delivery, subject to warehouse intake inspection.
• Restocking Fee: Approved commercial hardware returns initiated for buyer convenience are subject to a standard 25% restocking fee.
• Exemptions: Verified defective on arrival (DOA) units, items damaged during transit, or shipping errors reported within 14 days of delivery are exempt from restocking fees and receive expedited advance replacement.
• RMA Required: All returns require an authorized Return Merchandise Authorization (RMA) number issued by HTS prior to shipment.

5. Cloud Licenses & Third-Party EULAs

Resold cloud services and software licenses are subject to vendor-specific licensing constraints:

• Microsoft 365 (NCE): Microsoft New Commerce Experience (NCE) subscriptions are subject to a strict 168-hour (7-calendar-day) cancellation window from initial provisioning. Beyond this statutory window, commitments cannot be cancelled mid-term per Microsoft licensing rules.
• Verkada Cloud Licensing: Verkada hardware requires active Command cloud licenses, subject to the Verkada End User Agreement. Licenses coterm with your existing Command organization upon activation.
• Rendered Services: Pre-configuration, staging, physical kitting, and ongoing HTS Sentinel monitoring services are non-refundable once delivered.

6. Warranties & Performance

HTS provides professional deployment and systems integration backed by comprehensive manufacturer coverage:

• Manufacturer Warranties: HTS assigns and passes through all original manufacturer warranties (including Verkada 10-year camera warranties, Cisco/Meraki lifetime warranties, and Axis/Hanwha enterprise schedules).
• 1-Year Labor Warranty: HTS warrants all cabling, physical installation, and integration workmanship for a period of one (1) year following project substantial completion.
• Disclaimer: Except as expressly stated herein or in an executed MSA, products and services are provided without additional warranties of any kind, whether express or implied.

7. Governing Law & Dispute Resolution

Harris Technology Services is a Delaware corporation. These Terms of Service, all storefront transactions, and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflicts of law principles.

Any dispute, controversy, or claim arising under or relating to these terms shall be resolved by binding commercial arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, held in Wilmington, Delaware.